Cybersecurity Blog

What happens when a cyber criminal steals your account? – 11/21/16

Crime identity hacking

So, the worst has happened…someone has hacked your account and taken it over.  You have called the help desk and had the password reset.  All is good right? Wrong. When a cyber criminal gets ownership of your account whether it is an email, social media profile or gaming account they typically do the following:

  • Change your name
  • Forward any mail to another account
  • Delete/steal your mail or delete/steal content or credits
  • Change your signature
  • Add secondary email addresses to the account
  • Steal any stored credit card data.

This means when you get your account back you have to:

  • Make sure the correct name is associated with the account
  • Check to see if mail is being forwarded
  • Ensure the email signature is correct
  • Look for secondary email addresses that have been added and delete them
  • Cancel any credit cards associated with the account

If that isn’t irritating enough, lets add one more goody to the list of annoyances that come with a compromised account…if your account was used for spamming, you will have the joy of receiving hate mail as well as having a lot of messages that you send to others bounce back due to spam blockers. Unfortunately there is no way to re-mediate that. For this reason, most people who have their accounts hacked will end up abandoning them and creating a new one. But hey…you got your account back.