MRU Library Blog

Student Feedback – Books on Hold

Photo credit: http://www.penningtonlibrary.org/bookgroups.html

Submission

Purpose of your visit:

Were staff knowledgeable, courteous, & able to assist you?

Did you get what you needed?

No, I had a book on hold (I was #1) and it was due Oct.2, however when I looked at the computer again, it was signed out to someone else for Oct. 27. I had to buy the book.

Suggestions / comments on how we can improve:

Response

Ack! Sorry to hear that you had troubling obtaining the book that you requested. I am not certain what happened with this specific book, but do we try our best to make sure that patrons receive the books they need. When a book that is on hold comes in, we make every effort to notify the requesting patron, by both phone and email. Once contact is made we hold the item for five days to be picked up before re-shelving or passing it onto the next person in line. If this should happen again, please come to the Circulation-Reserves desk and we will investigate what went wrong.