I think we can all agree that the past 7 months have required all of us to adapt to a new way of moving through our day-to-day activities, and this has included how we learn, connect and access services on campus. As of March 17, Library employees made the shift to primarily work from home, which meant expanding channels where we could continue to support both students and faculty at Mount Royal and showcase the many resources we have available online.
We took time to reflect, and it’s clear that we owe Mount Royal students, employees, and alumni a warm thank you. Whether you have signed up for an online workshop, reached out to us over chat and text, or made use of the several online databases and resources, you have helped us pivot and prioritize based on the immediate needs of our community.
We have been incredibly pleased by the remarkable surge in our online support options, which has included a 175% increase in chats from the same time in 2019. A few other related facts and figures have been compiled and shared through the infographic below.
This journey continues. We look forward to the many conversations, research appointments, book pick up orders, and online programming still to come.