Mount Royal Library continuously works to improve services and resources to meet the needs of students, faculty and the general community. We are conducting a survey that will help us to understand how we are doing as a library and how we can improve.
Select students and faculty will be sent an email invitation to complete the LibQUAL + Satisfaction Survey but we encourage all current students and faculty to participate. The survey takes 15 to 20 minutes to complete and has been a way for us to implement meaningful changes to the library over the years. Past survey feedback has led to changes such as adjusting our hours of operation, enhancing services, and website updates.
Participants will have a chance to enter a draw to receive gift cards valued up to $300.
Questions about this survey can be directed to Brian Jackson at email@example.com or 403-440-5032. Please share this notice with others who might be interested in participating.
The Library set up a feedback table with whiteboards and colourful sticky notes at the West Entrance of the Riddell Library and Learning Centre on February 11. Thank you to all the students who took time to write down where they want to see change in the Library to better serve the MRU community, and also the high-fives for what you love the most about the people and services offered.
Library leadership received all 173 comments recorded by students throughout the day and carefully considered each one. Students weighed in on everything from group rooms, the Maker Studio, seating, to specifics on how to best communicate with Mount Royal students throughout the semester. We’re excited to look into new ways to implement change and make improvements. Look out for updates, as we expect to share any changes made that are from student suggestions. In the meantime, refer to the infographic below for answers to a portion of questions and concerns included in the feedback.
***Update – January 23, 2019***
All user test sessions have now been filled. Thank you to everyone who signed up! Please email firstname.lastname@example.org to be placed on a wait list for those interested in being contacted if there are any cancellations.
We are in the process of making improvements to the Library homepage and looking for MRU students to give us feedback.
If you would like to help and have approximately 30 minutes between 10:00 a.m. and 5:00 p.m. on Thursday, January 31, please sign up for a session through the online booking form.
For your participation in the user testing, we’ll gift you a $20 Barrow gift card.
- The tasks and questions will be with the Library Communications and Content Coordinator in group room EL 3355
- A usability testing software will record your mouse cursor movements and audio answers to questions during the test
- Only current MRU students are needed for user testing at this time
- Each participant can sign up for a maximum of one time slot
- If you are not at the test location for your scheduled time and we have filled that time with someone else, you forfeit your chance at a gift card
Thanks for your help!
Congratulations to the winners of the MRU Library survey prize draw: Ashleigh Fellman, Jillian Miller, Matthew Cheung, and Ross Graham.
And a big thank you to all faculty, staff, and students who completed the survey.