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Archive for the ‘Student Feedback’ Category

Survey Prize Winners

Friday, May 3rd, 2013

Congratulations to the winners of the MRU Library survey prize draw: Ashleigh Fellman, Jillian Miller, Matthew Cheung, and Ross Graham.

And a big thank you to all faculty, staff, and students who completed the survey.

Free stuff at the Library!

Monday, March 14th, 2011

We are testing the usability of our Library website this week and we need your assistance. If you haven’t been to our website much that’s okay – we need opinions from a variety of experience levels.

If you would like to help us, and have 30 minutes to spare between 9:00 a.m. and 1:00 p.m. on March 16 or 17, please sign up at the Information Desk in the Library.

For your participation in testing the website, we’ll give you a $10 Good Earth gift card.

Details:

  • The observation and questions will be with two friendly Library IT folks, in a room in the Library.
  • Only one time-slot per person.
  • If you are not at the Information Desk for your scheduled time, and we have filled that time with someone else, you forfeit your chance at a gift card.

Thanks for your help!

Student Feedback – Library Staff

Monday, May 10th, 2010

Submission:

Purpose of your visit?
“To get some material for a research paper.”

Were staff knowledgeable, courteous, & able to assist you?
“Very.”

Did you get what you needed?
“Yes.”

Suggestions / comments on how we can improve?
“My experience with staff at MRU so far has been awful.  Most receptionists have been rude & unhelpful.  Which is why I was surprised when Katharine was so approachable and friendly.  She understood exactly what I was looking for and showed me how to find related material with the database.  She went beyond her duties when she asked me more about my project and (as she was just finishing her shift) she walked me to the aisle I needed and helped me get started with finding a couple of books.  I didn’t even need to ask and she made me feel welcome and told me to come back and ask if I still couldn’t find enough info.  Please make sure she knows how much this is appreciated by students.  It is rare.  Thank you!!”

Response:

Thank you very much for the wonderful feedback about one of our Librarians.  We will be sure to pass along your comments to Katharine!

We are sorry to hear that you have had less than positive experiences with other MRU staff in the past. Customer service is very important to us in the Library and Katharine is a great example of that when it comes to supporting students.

Student Feedback – Slow WiFi Connection

Monday, May 10th, 2010

Suggestion from student on how we can improve:
“The speed of the WiFi connection in the library is very slow, a dial up would be faster than this!!”

Response from MRU IT department:
“We’re addressing the network bandwidth performance by adding a second 100 Megabits Internet connection, and we hoped to have up and running originally by March 22, but now has been pushed back to May 1.
Currently we have a 100 megabit connection from Telus, and we sustain close to 90% of capacity.

With the limited bandwidth we have today it was necessary to control the wireless traffic on campus to avoid filling the link to capacity, which would result in network congestion for staff, faculty and labs. For your information, we allocated 30 megabits to wireless, which leaves 70 megabits for the rest of the campus. Once the second connection is in place we’ll increase the wireless network bandwidth to 65 megabits.”

Student Feedback- Noise in the library

Tuesday, December 1st, 2009

Submission:

The Mt. Royal library has always had issues pertaining student miss use of facilities. In 2008 school security would monitor, and enforce library policies. This was stopped by 2009 and it has been a slippery slope since.
Last year noise levels were out of hand and when, on this very same forum, complaints by your fellow students were made, the forum was deleted.
Mt. Royal’s library is a joke, not due to staff or lack of resources; the students use the facilities as a lounge of sorts. IT’S A LIBRARY NOT STARBUCKS!
For those wishing to actually get work done the EA building has a computer lab that is actually used for academic purposes.

Response:

Thank you for sharing your frustration with noise control in the Library. Balancing the demands for quiet study space and collaborative/conversational space in our very limited, very crowded space is an ongoing challenge in the Library. And it is probably made worse right now by the crunch on overall study space on campus and exams.
We have designated our viewing room as an interim quiet/silent study area. It is not an ideal study area and we do have plans to renovated it very soon, but it is a quieter spot you might find helpful right now.   We also know it is exam time and the need for a more quiet library is even more important so we are working hard to keep the noise down during exams.  Your comments indicate we need to do better so we will work on this.
We try to work hard in the Library to create a welcoming and respectful library environment that supports the needs of all learners. However, needs vary dramatically,  and sometimes conflict — as in the case of noise.    Many students complain about how noisy the library is, while others share a desire to have a place for group work/conversation. We encourage students to consider the needs of other library users.
Students are welcome to converse in a fashion that does not disrupt other library users.  However, if you are being disturbed by excessive noise from a nearby table or carrel, please feel free to let that person know he/she is disturbing you. You are also welcome to talk to someone at a service desk and we will be happy to address the situation.

- Carol Shepstone, Library Director

Student Feedback – Facebook

Friday, October 9th, 2009

Submission:

“Please block Facebook. It’s a pain when people are checking their messages when I have work to do. PLEASE DO SOMETHING ABOUT THIS.”

Response:

Sorry to hear of your frustration.  Currently the University does not block Facebook but academic use does take priority on the student computers.  Please see a staff member, we would be happy to remind someone about this policy.  Thanks for your feedback.

Prevent theft – watch your belongings!

Monday, September 14th, 2009

Laptop thefts have recently been reported around the university.  Please protect your belongings and don’t leave any valuables unattended.  If you notice something missing, please check the Lost and Found at the Circulation / Reserve Desk and at the MRU Security Office.  (X200 – next to the Wyckham House hallway.)   All thefts should be reported to the MRU Security Office.  403.440.6897

Student Feedback – Hole Punch

Wednesday, April 29th, 2009

Submission:

“I know it is minor especially in comparison to the new library you are trying to get funding for, but can we please get a new hole punch for by the printers.  It has seen far better days.  It rips the top holes all the time.”

Response:

Thank you for the suggestion!  We were able to track down a new hole punch that wasn’t being used.  We’ve placed this new hole punch by the printers behind the Information Desk.

Parent Feedback – Website

Thursday, January 29th, 2009

Submission:

Well, for one I think you’ve done a fantastic job on this website! It’s so easy on the eyes with a nice color scheme and clear layout. I am not a student at MRC but my son is and I think you are a fantastic college. – Danny

Response:

Thank you for the compliment and  thanks to our web development team for a job well done!

Tell us what you think!

Monday, December 15th, 2008

Please feel free to tell us what you think of what’s going on in the Library.  You can leave a reply on any of our posts.  We welcome your involvement with our new Library blog and are eager to hear what you think!

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