MRU Library Blog

Student Feedback – Library Staff

Submission:

Purpose of your visit?
“To get some material for a research paper.”

Were staff knowledgeable, courteous, & able to assist you?
“Very.”

Did you get what you needed?
“Yes.”

Suggestions / comments on how we can improve?
“My experience with staff at MRU so far has been awful.  Most receptionists have been rude & unhelpful.  Which is why I was surprised when Katharine was so approachable and friendly.  She understood exactly what I was looking for and showed me how to find related material with the database.  She went beyond her duties when she asked me more about my project and (as she was just finishing her shift) she walked me to the aisle I needed and helped me get started with finding a couple of books.  I didn’t even need to ask and she made me feel welcome and told me to come back and ask if I still couldn’t find enough info.  Please make sure she knows how much this is appreciated by students.  It is rare.  Thank you!!”

Response:

Thank you very much for the wonderful feedback about one of our Librarians.  We will be sure to pass along your comments to Katharine!

We are sorry to hear that you have had less than positive experiences with other MRU staff in the past. Customer service is very important to us in the Library and Katharine is a great example of that when it comes to supporting students.

Student Feedback – Slow WiFi Connection

Suggestion from student on how we can improve:
“The speed of the WiFi connection in the library is very slow, a dial up would be faster than this!!”

Response from MRU IT department:
“We’re addressing the network bandwidth performance by adding a second 100 Megabits Internet connection, and we hoped to have up and running originally by March 22, but now has been pushed back to May 1.
Currently we have a 100 megabit connection from Telus, and we sustain close to 90% of capacity.

With the limited bandwidth we have today it was necessary to control the wireless traffic on campus to avoid filling the link to capacity, which would result in network congestion for staff, faculty and labs. For your information, we allocated 30 megabits to wireless, which leaves 70 megabits for the rest of the campus. Once the second connection is in place we’ll increase the wireless network bandwidth to 65 megabits.”

Student Feedback- Noise in the library

Submission:

The Mt. Royal library has always had issues pertaining student miss use of facilities. In 2008 school security would monitor, and enforce library policies. This was stopped by 2009 and it has been a slippery slope since.
Last year noise levels were out of hand and when, on this very same forum, complaints by your fellow students were made, the forum was deleted.
Mt. Royal’s library is a joke, not due to staff or lack of resources; the students use the facilities as a lounge of sorts. IT’S A LIBRARY NOT STARBUCKS!
For those wishing to actually get work done the EA building has a computer lab that is actually used for academic purposes.

Response:

Thank you for sharing your frustration with noise control in the Library. Balancing the demands for quiet study space and collaborative/conversational space in our very limited, very crowded space is an ongoing challenge in the Library. And it is probably made worse right now by the crunch on overall study space on campus and exams.
We have designated our viewing room as an interim quiet/silent study area. It is not an ideal study area and we do have plans to renovated it very soon, but it is a quieter spot you might find helpful right now.   We also know it is exam time and the need for a more quiet library is even more important so we are working hard to keep the noise down during exams.  Your comments indicate we need to do better so we will work on this.
We try to work hard in the Library to create a welcoming and respectful library environment that supports the needs of all learners. However, needs vary dramatically,  and sometimes conflict — as in the case of noise.    Many students complain about how noisy the library is, while others share a desire to have a place for group work/conversation. We encourage students to consider the needs of other library users.
Students are welcome to converse in a fashion that does not disrupt other library users.  However, if you are being disturbed by excessive noise from a nearby table or carrel, please feel free to let that person know he/she is disturbing you. You are also welcome to talk to someone at a service desk and we will be happy to address the situation.

– Carol Shepstone, Library Director

Student Feedback – Facebook

Submission:

“Please block Facebook. It’s a pain when people are checking their messages when I have work to do. PLEASE DO SOMETHING ABOUT THIS.”

Response:

Sorry to hear of your frustration.  Currently the University does not block Facebook but academic use does take priority on the student computers.  Please see a staff member, we would be happy to remind someone about this policy.  Thanks for your feedback.