Service Interruptions

Problems linking to resources from Library Search Tool

We are experiencing problems with the Search Tool on the library home page. After you search for an item, the links in the search results are generating a message saying: “The service is temporarily unavailable. Please try again later.”

The provider for this search tool is aware of the issue and is currently working to resolve it.

In the meantime, you can use the Library’s traditional catalogue to search for and link to electronic resources and catalogue items. You can also use the Journals by Title  search tool or the Database by Title search to find and link to journals and databases.


Library Account & Catalogue Maintenance Outage – Aug. 3rd to 4th

Our library system is being upgraded and we anticipate that the system will remain offline from approximately 8:30 a.m. on August 3rd until approximately 4:30 p.m. on August 4th. Services affected include:

  • browsing the traditional library catalogue
  • logging into your library account
  • placing holds
  • renewing materials

You can continue to use the search box on the Library home page to access online resources and databases and search for materials. You can also use our Advanced Search Tool. You will, however, be unable to check item availability in our Main Collection.

If you need to access your account and renew your materials remotely, please do so before the scheduled outage or wait until service has been restored. If you have concerns about accumulating fines, please contact the Library Circulation Desk at 403-440-6019.

Thank you for your patience as we endeavour to improve our services.

Brief Outage at 4:30 pm for Library Catalogue

The Library be restarting the servers for our Library catalogue at 4:30 p.m. today.  We anticipate that there will be a brief, less than 10 minute, outage before service resumes.

If you are attempting to use your Library Account to place holds or renew materials during the outage and receive an error message, please do not assume that the transaction has been completed. Wait 10 minutes and then log back into your account to confirm that the transaction succeeded.

Use of many of the Library’s other web resources, such as our electronic database, subject guides, website and the Discovery Search box on the Library home page will not be affected by the outage.

Thank you for your patience.

Brief Service Outage for Library Catalogue beginning 3:55pm Today

4:35 pm Update: Library Catalogue and Account Service has been restored.

A brief maintenance service outage for the Library catalogue  is scheduled between 4 and 4:30 p.m. Services affected include:

  • Searching the traditional catalogue
  • Logging into your MRU Library account
  • Placing holds and recalls on items

We anticipate that the outage will last just a few minutes. If you experience problems when using any of these services, please wait 5 minutes and try again.

Thank you.

Brief Catalogue Outage between 4 and 5 p.m. on Tues., June 14

Please note that we have a 10 minute service outage scheduled for the MRU Library catalogue beteen 4:00 and 5:00 pm on Tuesday, June 14th. Services affected include:

  • searching the traditional library catalogue
  • logging into and viewing your library account
  • placing and cancelling holds

If you experience difficulties using any of the above services, please wait 10 minutes and try again.

During the outage, you can continue to search for items and access journals and materials using the search box on the Library home page.

Thank you for patience and consideration as we work to improve our systems.

Library Catalogue & ‘My Account’ Maintenace Outage

We are performing system maintenance on the MRU Library catalogue on Tuesday, May 31st from 8 a.m. until  approximately 6 p.m. The following services will be impacted:

  • logging in to your Library account with  the ‘My Account’ link to renew materials, place holds, or perform other account-based functions.
  • searching the traditional library catalogue

The Library catalogue and your Library account may be functional during parts of the day. If you are in the middle of a transaction (for example, renewing an item or placing a hold) and you do not see a confirmation message at the end of the transaction, do not assume the transaction has been completed. Please check back later, to ensure your renewal or hold has been completed. If that is not possible, call the Circulation Desk at 403-440-6019.

During the outage, you can still find materials and link to electronic journals, books and databases using the ‘Search for articles, books, multimedia and more’ search box on the Library home page.

Thank you for your consideration and patience as we work to improve our systems.