Service Interruptions

New Google Login Screen

Starting April 10, 2017 Google is beginning a phased rollout of a new login screen.

This new login will remove the option to ‘stay signed in’ and instead will default to that setting.

The University is recommending that all students, staff and faculty remember to log out of Google (chrome browser, gmail, drive) before logging out of public use computers. This includes computers in the library, laptops borrowed from Circulation and computers in the labs. Please see the following blog post from ITS Security for more information:

http://blogs.mtroyal.ca/itsecurityawareness/2017/04/07/new-login-screen-for-google-a-privacy-concern-04072017/

Phishing emails involving MRU Library accounts

We are receiving reports that scammer phishing emails are being sent to MRU library users saying that their library accounts are about to expire. If you receive such an email, do not click on any links or attachments. They are not  being sent by the MRU library could compromise your account and your computer.

The problem has been reported to our Information Technology Services security team. If you have any questions about your MRU Library account, please feel free to contact our service desk at 403-440-6019.

Fixed 5:20 pm – Ebsco Databases Down

This problem has been resolved, thanks for your patience.

There is currently an issue with all Ebsco Databases and the search function is not working. We apologize for the inconvenience and are working with Ebsco to resolve the issue as soon as possible.

Possible Work Around:

Some users have had success doing searches using the Mobile site for Ebsco databases. If you are running a search in the full site and it does not work, try scrolling down to the bottom of the page, clicking on the link for the ‘Mobile’ site and then using the mobile site search box to run the search.

Direct link to Blackboard during mymru login problem

With yesterday’s upgrade to mymru, approximately 5000 students are not able to login to mymru and are seeing a “user not found” error.  Users can still access Blackboard at courseware.mymru.ca.

The MRU Information Technology Services team is working on activating all current student accounts in mymru.

ScienceDirect Article Links

*Update: The issue has been resolved as of February 22, 2017.

*Update* We have an estimated fix date of February 21. Thank you for your continued patience.

There have been some problems with links to articles from the ScienceDirect database. We are working with ScienceDirect to fix this problem.

If you are unable to access an article please contact the Information Desk in the library for assistance. You can visit us in person, call us at 403.440.6088 or send us a chat question.

Sorry for the inconvenience.

Network issues affecting online services

MRU network issues are affecting a number of the library’s online services including the university and library websites and myMRU. The following library resources are still available:

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Library website outage

The MRU website, including the  library website is currently down and our technicians are working on a resolution. In the meantime, you can use the direct links below to access some of our search tools and subject guides:

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Campus WiFi Issues

Update: January 25, 2017 10:00 a.m.

Our ITS department has applied a fix to resolve the problem and will continue to monitor WiFi performance.


MRU is currently experiencing network connectivity problems with the campus MRSecure wireless service. Our Information Technology Services department is working to resolve the issue.  In the interim, where possible,  we recommend using campus desktop computers for uninterrupted connectivity.

Consult the Computer Availability  webpage to find available on-campus computers.

Brief Search Tool Service Outage

On January 19, 2017, a brief service interruption was reported by the vendor for the MRU Library’s  ‘Everything’  and ‘Advanced’ search tool. The problem was reported by the vendor at 8:23 p.m. MST. The issue was resolved by 8:47 p.m. MST.