Tag Archives: Outage

Service Outage on Sunday, Dec. 2, from 9am to 2pm

Service Outage

On Sunday, Dec. 2nd from 9:00am to 2:00pm, the following systems will be unavailable:

  • Your account in LibrarySearch including item requests. Call the Service Desk at 403-440-6019 for assistance.
  • InterLibrary Loan (ILL) requests via LibrarySearch. Please see the ILL webpage for further information.

Article access via full text links or through any of our databases remains unchanged.

Campus Films outage Jan 18 4 am to 10 am

Campus Films will be unavailable from 4 am to 10 am MST on January 18 due to a maintenance update.  See the notice from the NFB Education Team below about creating a playlist prior to the outage.

 

On Wednesday, January 18, we will be doing maintenance on NFB.ca that will affect CAMPUS, our online education service. You will not be able to sign in to CAMPUS or use its features tomorrow between the hours of 6 a.m. and 12 p.m., EST.

To watch CAMPUS films or play your chapters during these hours, create a playlist of films or chapters and share the playlist using your own e-mail address, before 6 a.m. tomorrow. The url that is generated when you use the “Share” function will link to the playlist without asking you to sign in to CAMPUS.

For help with any CAMPUS features, at any time, please contact customer service at 1-800-267-7710, or send an e-mail to info@nfb.ca.

We apologize for any inconvenience this may cause.

NFB Education Team

Brief Outage at 4:30 pm for Library Catalogue

The Library be restarting the servers for our Library catalogue at 4:30 p.m. today.  We anticipate that there will be a brief, less than 10 minute, outage before service resumes.

If you are attempting to use your Library Account to place holds or renew materials during the outage and receive an error message, please do not assume that the transaction has been completed. Wait 10 minutes and then log back into your account to confirm that the transaction succeeded.

Use of many of the Library’s other web resources, such as our electronic database, subject guides, website and the Discovery Search box on the Library home page will not be affected by the outage.

Thank you for your patience.