The Library be restarting the servers for our Library catalogue at 4:30 p.m. today. We anticipate that there will be a brief, less than 10 minute, outage before service resumes.
If you are attempting to use your Library Account to place holds or renew materials during the outage and receive an error message, please do not assume that the transaction has been completed. Wait 10 minutes and then log back into your account to confirm that the transaction succeeded.
Use of many of the Library’s other web resources, such as our electronic database, subject guides, website and the Discovery Search box on the Library home page will not be affected by the outage.
Thank you for your patience.
The ArcGIS server will be experiencing an outage Thursday April 7, from 1 am to 3 am.
We are sorry for any inconvenience this may cause and we thank you for your patience.
Taylor & Francis have reported problems with their webservers.
You may experience intermittent problems with access, or you may get “server busy” messages. If you have issues please try again.
Taylor & Francis are working to fix problem.
Since September 30, we have been experiencing issues with our email notification system. Please log into your library account to check if you have library materials coming due, overdue items, or items awaiting pick up at the Library Circulation desk.
There will be a brief outage of the EZproxy server on Thursday, September 3 between 4:30 pm and 5 pm.
Users may encounter issues accessing electronic articles during this period and may need to log back in using their MyMRU credentials.
Thank you for your patience
The Sharestream video platform will be unavailable Friday, August 21 from 8 am to 9 am as the system undergoes maintenance.
Sorry for any inconvenience.
Our RefWorks server migration is happening today, and you may experience an error message or blank screen if you try to log into the system.
More information on the RefWorks change is available at: http://libguides.mtroyal.ca/c.php?g=172942&p=1140347#s-lg-box-wrapper-6726888
May 1, 9:00 am:
The Library Room Booking system is back online and available for use.
April 30, 11:30 am:
We are updating our Library Room Booking system today, and the service is currently offline. Check back here for updates.
Thanks for your patience!
The Library’s video server is displaying an error when it is accessed from a direct link to a video, and users visiting the main streaming video url video.mymru.ca are sometimes seeing the same error.
An urgent support request has been sent to the vendor and we are awaiting their response.
The problem started at approximately 11:30am, on March 12, 2015.
Our video server, Sharestream, may experience a brief outage on March 12 at 7:30 am as it receives maintenance updates.
If you are unable to view a video, please wait a few minutes and try again.
As always, please contact the Library Information Desk at 403 440 6088 or visit us in the library if you are experiencing further difficulty.