Tag Archives: Outage

Sharestream Video Server Outage

Our video server, Sharestream, may experience a brief outage on March 12 at 7:30 am as it receives maintenance updates.

If you are unable to view a video, please wait a few minutes and try again.

As always, please contact the Library Information Desk at 403 440 6088 or visit us in the library if you are experiencing further difficulty.

Taylor and Francis Databases Down

We are currently experiencing an outage with the Taylor and Francis group of databases.

The vendor is working on restoring access.

Affected databases are:

  • Taylor & Francis Library SSH 2014 
  • Taylor & Francis Library S&T 2014
  • Taylor & Francis Fresh Journals Collection and Taylor & Francis Online (40 individual titles).

Hopefully this issue will be resolved shortly, please visit the Information Desk in the library if you need help finding alternative sources.

Trouble accessing a streaming video?

UPDATE – January 30, 2105:  These videos have been moved to a new server and are again available through the Library catalogue links.

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A small number of our streaming videos are currently offline due to a server failure that occurred last week. Those impacted videos have videoportal in their URL and they mostly fall into the Nursing subject area.

MRU IT and the Library are working to try and find a solution as soon as possible to bring these videos fully back online, but in the meantime, here are some options for accessing many of these titles:

1. If the link was pointing to the Bates Assessment series of videos, you should be able to access the new edition, which is hosted offsite and not impacted by the server outage, at: http://library.mtroyal.ca:2048/login?url=http://batesvisualguide.com/
Only current students/staff/faculty can use this resource from off campus so you will need your MyMRU login and password to access these videos.

2. Most of these films are also available in DVD format in the library, you can find them in the Library catalogue or ask for assistance at the Library Info Desk.

MRU Web Outage Notice

MyMRU currently has the following IT notice listed on the login page:

The following web sites are offline today for emergency maintenance:
• wwwacad.mtroyal.ca
• courses.mtroyal.ca
• www2.mtroyal.ca
• ha.mtroyal.ca
• nursing.mtroyal.ca

They will be returned to service as soon as possible. Thank you for your patience.

So, what does this mean to Library users? One of the biggest issues you may encounter during this outage is difficulty accessing nursing videos and other items such as PDF links from the catalogue.

Voyager Upgrade

Voyager will be unavailable August 6-7 (Wed-Thu) while we upgrade the system.

The library catalogue will be unavailable but you may still search for books here  using the library’s discovery search tool!  You may also still sign books out at the express self-checkout station.

Please ask at the Information Desk for assistance finding books and thank you for your patience.

Server maintenance affecting MRU website – Thursday, July 17th from 9:00pm to 11:00pm

There will be a series of intermittent outages to various MRU web services between 9pm and 11pm on Thursday, July 17th due to server maintenance.
During this time period, please use the direct link for MyMRU (http://www.mymru.ca).

This will also effect the library’s EZproxy server. Databases will not be available from home from 9-11pm.

Library Catalogue Outage

Due to a network upgrade the Library catalogue will be unavailable on Sunday June 15 from approximately 8:45 pm to 10 pm.

The discovery search tool on the Library homepage can still be used to find books and videos.

Thank you for your patience!