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What Students Ask Us About

Eleanor and Kathy are here to help.
Eleanor and Kathy are here to help.

Ah, September. There’s a hint of autumn in the air, a sense of new beginnings. Many adults have caught the back-to-school bug and are registered to take continuing education classes.

Our friendly Reception staff, Eleanor and Kathy, share the most common questions they field at the front desk.

Q. How do I find my classroom?

A. Kind of important to know for your first class! Your classroom location (and other info you need for your first class) is on your Confirmation of Registration letter or Student Schedule/Bill. If you register by phone, it will be mailed to you if there is sufficient time before your first class. If you register online, you should print your Student Schedule/Bill once your payment has gone through. No receipt or confirmation e-mail is sent by the online system.

You can also find this information at any time via MyMRU. Log in – you’ll have to set up your account the first time – click on the Student Resources tab, go to the Student Online Resources box at the top left and click on Registration. Then click on Student Schedule/Bill and follow the prompts.

The receptionist on the main floor or the Roderick Mah Centre for Continuous Learning can also direct you if your class is in that building, as many Continuing Education classes are.

Unfortunately Eleanor and Kathy can’t give you this info over the phone due to privacy regulations.

Q. Where can I park? Can I buy a permit instead of daily tickets?

A. Here’s a parking map. Check the Parking website for up-to-date parking information. Here’s info on evening/weekend permits ($25 per month).

Q. I’m registered in a course but it’s not showing on the Blackboard course site and/or I don’t see my materials.

A. Courses/materials are usually uploaded to Blackboard a few days to a week before the course start date in order to ensure that the most up-to-date information is available.

You will be sent a welcome e-mail when the course is available on Blackboard. Here’s some info on getting started.

Q. I need to buy textbooks but I don’t want to make a special trip. Can I buy them the day of my class?

A. You can order your materials through the BookStore online. If you prefer to shop in person, here are the BookStore hours. They usually have rush hours at the beginning of the semester.

Q. I need to get hold of my instructor but they’re not responding.

A. Make sure you are using your instructor’s preferred contact method. If you don’t hear from them, contact your Program Assistant or Student Program Liaison – their contact info is included in your Registration Confirmation letter / Student Schedule/Bill. You can also contact Eleanor and Kathy and they will make sure you get to the correct person. Call 403.440.6875 during office hours or e-mail conted@mtroyal.ca.

Q. How do I receive my certificate?

A. When you’ve completed all your course requirements (congratulations!) fill out an application form to receive the appropriate credential. You can send the completed form by mail, fax, e-mail or in person. More info here.

More questions and answers are on our FAQ web page.
Here’s a Welcome Guide specifically for Continuing Education.

Got a question that hasn’t been answered? Leave it in the comment section.

by Karen McCarthy with files from Eleanor Leach & Kathy Chyla

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