Mount Royal University Library is pleased to launch a new holds retrieval service.
How will it work?
You will be able to place holds on library materials that are on the shelf or signed out, using the existing hold request button in the search box on our homepage or in the traditional library catalogue.
Once the hold has been placed, the library will look for items that have been requested. Once found, the items will be on hold for you at the Circulation Desk.
It is best to confirm that your item is ready for pick up before making a trip to the library (see below). Library staff will only be pulling material from the shelves twice a day, and they may not be able to locate your item on their first search.
How will I know if my item is ready for pick up?
You can confirm that your item is ready for pick up in two ways:
a) You can log into your library account. If the item is ready for pick-up, it will show up on your account under Items Available.
b) You will also receive an automated email message letting you know your hold is available the following day.
Is there a limit on how many holds I can place?
Not at the moment.
What can I place holds on?
Items from the main collection, paperback, curriculum, music, zine, CD, and CPRS collections will all be eligible for this new service.
You will still be unable to place holds on videos (visit our Circulation Desk to make a booking instead), reserves, reference, ESL, periodicals, and special collections.
What if library staff can not find the book I requested?
Your hold request will remain active, but you will not receive an email until the item is located or replaced. All hold requests that have not yet been filled can be viewed by logging into your library account through our website and looking under Requests Pending.
Can I cancel a hold request?
Yes – log in to your library account, look under Requests Pending, check off those items you no longer need and click on Cancel request.
What happens if someone gets to the book and takes it off the shelf before library staff get to it?
If another library patron brings a book to the desk to sign out and it turns out a hold has been placed on that item, the in-person patron will be given priority. They will be allowed to sign out the book for the regular loan period, and you, the hold patron, will receive the book when it is returned.