Service Interruptions

Streaming videos and Firefox browser

UPDATE: If you encounter this error message when attempting to view a video please click ‘allow and remember’. The video will play normally from this point on.  Thank you for your patience

When Blackboard links to a flash format video from Firefox you may encounter an error message and the video may not play.
Our ITS department is working on it.
It is a Firefox specific issue, so if you are having difficulty viewing a video, we recommend you open the video in a different browser such as Chrome or Internet Explorer.

Video server outage

The Library’s video server  is displaying an error when it is accessed from a direct link to a video, and users visiting the main streaming video url are sometimes seeing the same error.

An urgent support request has been sent to the vendor and we are awaiting their response.

The problem started at approximately 11:30am, on March 12, 2015.

Sharestream Video Server Outage

Our video server, Sharestream, may experience a brief outage on March 12 at 7:30 am as it receives maintenance updates.

If you are unable to view a video, please wait a few minutes and try again.

As always, please contact the Library Information Desk at 403 440 6088 or visit us in the library if you are experiencing further difficulty.