Service Interruptions

Error accessing resources off campus

You may experience an error when trying to access Library resources off campus.  We are working to resolve this issue. There are two things you can try to work around the problem:

  1. try a different browser
  2. remove the ‘s’ from the https in your URL and hit enter to reload the page
  3. clear your browser history to the beginning of time

Thanks for your patience.

Brief Service Outage for Library Catalogue beginning 3:55pm Today

4:35 pm Update: Library Catalogue and Account Service has been restored.

A brief maintenance service outage for the Library catalogue  is scheduled between 4 and 4:30 p.m. Services affected include:

  • Searching the traditional catalogue
  • Logging into your MRU Library account
  • Placing holds and recalls on items

We anticipate that the outage will last just a few minutes. If you experience problems when using any of these services, please wait 5 minutes and try again.

Thank you.

Brief Catalogue Outage between 4 and 5 p.m. on Tues., June 14

Please note that we have a 10 minute service outage scheduled for the MRU Library catalogue beteen 4:00 and 5:00 pm on Tuesday, June 14th. Services affected include:

  • searching the traditional library catalogue
  • logging into and viewing your library account
  • placing and cancelling holds

If you experience difficulties using any of the above services, please wait 10 minutes and try again.

During the outage, you can continue to search for items and access journals and materials using the search box on the Library home page.

Thank you for patience and consideration as we work to improve our systems.

Library Catalogue & ‘My Account’ Maintenace Outage

We are performing system maintenance on the MRU Library catalogue on Tuesday, May 31st from 8 a.m. until  approximately 6 p.m. The following services will be impacted:

  • logging in to your Library account with  the ‘My Account’ link to renew materials, place holds, or perform other account-based functions.
  • searching the traditional library catalogue

The Library catalogue and your Library account may be functional during parts of the day. If you are in the middle of a transaction (for example, renewing an item or placing a hold) and you do not see a confirmation message at the end of the transaction, do not assume the transaction has been completed. Please check back later, to ensure your renewal or hold has been completed. If that is not possible, call the Circulation Desk at 403-440-6019.

During the outage, you can still find materials and link to electronic journals, books and databases using the ‘Search for articles, books, multimedia and more’ search box on the Library home page.

Thank you for your consideration and patience as we work to improve our systems.

 

Temporary Outage – Databases and E-Resources currently unavailable off campus

Update @ 3:30 p.m.: Remote access to online resources has been restored.

The Library’s off-campus proxy server is currently unavailable. This means that users are currently unable to connect to databases, E-Journals, and E-Books from off campus.

We apologize for the inconvenience. Our Information Technology department is working to resolve the issue as soon as possible.

 

 

MRU Temporary Website Outage

Please note that the Mount Royal University websites, including the library website, are currently unavailable due to technical difficulties. Our IT department is working to restore service as soon as possible.

You can still access the following resources by using the direct URLs below: