The Library be restarting the servers for our Library catalogue at 4:30 p.m. today. We anticipate that there will be a brief, less than 10 minute, outage before service resumes.
If you are attempting to use your Library Account to place holds or renew materials during the outage and receive an error message, please do not assume that the transaction has been completed. Wait 10 minutes and then log back into your account to confirm that the transaction succeeded.
Use of many of the Library’s other web resources, such as our electronic database, subject guides, website and the Discovery Search box on the Library home page will not be affected by the outage.
Thank you for your patience.
2016-06-28 Update: The problem has been resolved and links are working as expected.
We are currently experiencing a problem where some links from a library search are redirecting to the Library homepage. We are investigating this issue and attempting to resolve it.
In the meantime, if an item (ebook or article) has more than one link please try all the links. If there is only one link and it does not work, then you should be able to search for the title in the library’s traditional catalogue and link to it from there.
You may also search directly in your database of choice, the list of databases can be found here: http://libguides.mtroyal.ca/az.php
Thank you for your patience while we resolve this issue.
Resolved June 27
You may experience an error when trying to access Library resources off campus. We are working to resolve this issue. There are two things you can try to work around the problem:
- try a different browser
- remove the ‘s’ from the https in your URL and hit enter to reload the page
- clear your browser history to the beginning of time
Thanks for your patience.
4:35 pm Update: Library Catalogue and Account Service has been restored.
A brief maintenance service outage for the Library catalogue is scheduled between 4 and 4:30 p.m. Services affected include:
- Searching the traditional catalogue
- Logging into your MRU Library account
- Placing holds and recalls on items
We anticipate that the outage will last just a few minutes. If you experience problems when using any of these services, please wait 5 minutes and try again.
Please note that we have a 10 minute service outage scheduled for the MRU Library catalogue beteen 4:00 and 5:00 pm on Tuesday, June 14th. Services affected include:
- searching the traditional library catalogue
- logging into and viewing your library account
- placing and cancelling holds
If you experience difficulties using any of the above services, please wait 10 minutes and try again.
During the outage, you can continue to search for items and access journals and materials using the search box on the Library home page.
Thank you for patience and consideration as we work to improve our systems.
We are performing system maintenance on the MRU Library catalogue on Tuesday, May 31st from 8 a.m. until approximately 6 p.m. The following services will be impacted:
- logging in to your Library account with the ‘My Account’ link to renew materials, place holds, or perform other account-based functions.
- searching the traditional library catalogue
The Library catalogue and your Library account may be functional during parts of the day. If you are in the middle of a transaction (for example, renewing an item or placing a hold) and you do not see a confirmation message at the end of the transaction, do not assume the transaction has been completed. Please check back later, to ensure your renewal or hold has been completed. If that is not possible, call the Circulation Desk at 403-440-6019.
During the outage, you can still find materials and link to electronic journals, books and databases using the ‘Search for articles, books, multimedia and more’ search box on the Library home page.
Thank you for your consideration and patience as we work to improve our systems.
Update @ 3:30 p.m.: Remote access to online resources has been restored.
The Library’s off-campus proxy server is currently unavailable. This means that users are currently unable to connect to databases, E-Journals, and E-Books from off campus.
We apologize for the inconvenience. Our Information Technology department is working to resolve the issue as soon as possible.
The MRU Institutional Repository will experience a brief, 10 minute, service maintenance outage at approximately 3:30 p.m. today.
The ArcGIS server will be experiencing an outage Thursday April 7, from 1 am to 3 am.
We are sorry for any inconvenience this may cause and we thank you for your patience.
There is currently no access to articles and journal titles from the database Science Direct. We have contacted Science Direct and hope the problem will be fixed soon.
Thanks for your patience!