Service Interruptions

Ebook access advisory for April 26

On Wednesday, April 26, 2017 one of our major ebook providers will be upgrading their ebook platform. Other libraries who have already had this upgrade reported no disruptions at all, but we wanted to provide this advisory notice just in case we do experience some disruption during the maintenance period, scheduled to start around 12pm and continuing for part of the afternoon.

HTTP Status 500 error – under investigation

Users are seeing an “HTTP Status 500” error when attempting to access certain articles via the Library search. This issue is caused by a problem at one of our external services and is affecting dozens of libraries — it is not unique to MRU. The service has acknowledged the issue.

Please try your search in one of the dedicated article databases available in the full A-Z list or organized by subject guide. You can still search and access specific journals by title or use the citation linker if you have details about a specific article.

Library Database Outage

Access to articles through the library’s databases may be briefly unavailable April 20 from 4:00 to 5:00 pm while we perform server maintenance.

Sorry for any inconvenience

New Google Login Screen

Starting April 10, 2017 Google is beginning a phased rollout of a new login screen.

This new login will remove the option to ‘stay signed in’ and instead will default to that setting.

The University is recommending that all students, staff and faculty remember to log out of Google (chrome browser, gmail, drive) before logging out of public use computers. This includes computers in the library, laptops borrowed from Circulation and computers in the labs. Please see the following blog post from ITS Security for more information:

http://blogs.mtroyal.ca/itsecurityawareness/2017/04/07/new-login-screen-for-google-a-privacy-concern-04072017/

Phishing emails involving MRU Library accounts

We are receiving reports that scammer phishing emails are being sent to MRU library users saying that their library accounts are about to expire. If you receive such an email, do not click on any links or attachments. They are not  being sent by the MRU library could compromise your account and your computer.

The problem has been reported to our Information Technology Services security team. If you have any questions about your MRU Library account, please feel free to contact our service desk at 403-440-6019.

Fixed 5:20 pm – Ebsco Databases Down

This problem has been resolved, thanks for your patience.

There is currently an issue with all Ebsco Databases and the search function is not working. We apologize for the inconvenience and are working with Ebsco to resolve the issue as soon as possible.

Possible Work Around:

Some users have had success doing searches using the Mobile site for Ebsco databases. If you are running a search in the full site and it does not work, try scrolling down to the bottom of the page, clicking on the link for the ‘Mobile’ site and then using the mobile site search box to run the search.

Direct link to Blackboard during mymru login problem

With yesterday’s upgrade to mymru, approximately 5000 students are not able to login to mymru and are seeing a “user not found” error.  Users can still access Blackboard at courseware.mymru.ca.

The MRU Information Technology Services team is working on activating all current student accounts in mymru.

ScienceDirect Article Links

*Update: The issue has been resolved as of February 22, 2017.

*Update* We have an estimated fix date of February 21. Thank you for your continued patience.

There have been some problems with links to articles from the ScienceDirect database. We are working with ScienceDirect to fix this problem.

If you are unable to access an article please contact the Information Desk in the library for assistance. You can visit us in person, call us at 403.440.6088 or send us a chat question.

Sorry for the inconvenience.