Service Interruptions

Ebrary + Mendeley Chrome extension issue

The Chrome browser with the Mendeley Importer extension will experience a page refresh loop when viewing online materials at the ebrary.com website.  Mendeley and ebrary have been contacted concerning the problem.

Users have two options to stop the refresh loop; hit the ESC key or disable the Mendeley chrome extension.

ScienceDirect Article Links

*Update* We have an estimated fix date of February 21. Thank you for your continued patience.

There have been some problems with links to articles from the ScienceDirect database. We are working with ScienceDirect to fix this problem.

If you are unable to access an article please contact the Information Desk in the library for assistance. You can visit us in person, call us at 403.440.6088 or send us a chat question.

Sorry for the inconvenience.

Network issues affecting online services

MRU network issues are affecting a number of the library’s online services including the university and library websites and myMRU. The following library resources are still available:

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Please wait a moment for someone to respond to your chat request.

Click on the black arrow icon to open chat in a new window in order to maintain your chat session when navigating from page to page.

Library website outage

The MRU website, including the  library website is currently down and our technicians are working on a resolution. In the meantime, you can use the direct links below to access some of our search tools and subject guides:

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Click on the black arrow icon to open chat in a new window in order to maintain your chat session when navigating from page to page.

Campus WiFi Issues

Update: January 25, 2017 10:00 a.m.

Our ITS department has applied a fix to resolve the problem and will continue to monitor WiFi performance.


MRU is currently experiencing network connectivity problems with the campus MRSecure wireless service. Our Information Technology Services department is working to resolve the issue.  In the interim, where possible,  we recommend using campus desktop computers for uninterrupted connectivity.

Consult the Computer Availability  webpage to find available on-campus computers.

Brief Search Tool Service Outage

On January 19, 2017, a brief service interruption was reported by the vendor for the MRU Library’s  ‘Everything’  and ‘Advanced’ search tool. The problem was reported by the vendor at 8:23 p.m. MST. The issue was resolved by 8:47 p.m. MST.

Campus Films outage Jan 18 4 am to 10 am

Campus Films will be unavailable from 4 am to 10 am MST on January 18 due to a maintenance update.  See the notice from the NFB Education Team below about creating a playlist prior to the outage.

 

On Wednesday, January 18, we will be doing maintenance on NFB.ca that will affect CAMPUS, our online education service. You will not be able to sign in to CAMPUS or use its features tomorrow between the hours of 6 a.m. and 12 p.m., EST.

To watch CAMPUS films or play your chapters during these hours, create a playlist of films or chapters and share the playlist using your own e-mail address, before 6 a.m. tomorrow. The url that is generated when you use the “Share” function will link to the playlist without asking you to sign in to CAMPUS.

For help with any CAMPUS features, at any time, please contact customer service at 1-800-267-7710, or send an e-mail to info@nfb.ca.

We apologize for any inconvenience this may cause.

NFB Education Team

On Nov. 30, goodbye MRwave, hello MRvisitor!

MRwave wifi has been replaced with open access MRvisitor wifi as of 11/30.

ITS rolled out the MRvisitor wireless network service to provide free wireless connectivity for basic Internet service to all Mount Royal University on campus visitors.  The MRwave wireless service has been turned off. If you see MRwave do not use!

Why is this important?

  • Visitors to Mount Royal will no longer need to be issued an ID and password to have Internet access.
  • Visitors can connect by selecting the MRvisitor wireless network on their mobile devices and accepting the terms in their browser.
  • Staff, students and faculty will need to connect to MRsecure to gain full Internet access.

What do I need to know?

  • MRvisitor is for visitor use only.
  • MRvisitor does not have the same level of security or access as MRsecure.
  • MRvisitor should not be used by faculty, staff or students.
  • MRvisitor does not allow access to Blackboard or MyMRU and has limited bandwidth.
  • The IT Service Desk provides limited support for visitors trying to connect to MRvisitor.

If you want to learn more about the wireless services offered here at Mount Royal, visit the IT Wireless page or contact the IT Service Desk at 403.440.6000.