Service Interruptions

On Nov. 30, goodbye MRwave, hello MRvisitor!

MRwave wifi has been replaced with open access MRvisitor wifi as of 11/30.

ITS rolled out the MRvisitor wireless network service to provide free wireless connectivity for basic Internet service to all Mount Royal University on campus visitors.  The MRwave wireless service has been turned off. If you see MRwave do not use!

Why is this important?

  • Visitors to Mount Royal will no longer need to be issued an ID and password to have Internet access.
  • Visitors can connect by selecting the MRvisitor wireless network on their mobile devices and accepting the terms in their browser.
  • Staff, students and faculty will need to connect to MRsecure to gain full Internet access.

What do I need to know?

  • MRvisitor is for visitor use only.
  • MRvisitor does not have the same level of security or access as MRsecure.
  • MRvisitor should not be used by faculty, staff or students.
  • MRvisitor does not allow access to Blackboard or MyMRU and has limited bandwidth.
  • The IT Service Desk provides limited support for visitors trying to connect to MRvisitor.

If you want to learn more about the wireless services offered here at Mount Royal, visit the IT Wireless page or contact the IT Service Desk at 403.440.6000.

Nov 29 7:30 – 8:30 am – Access to online articles and MRU IR down

EZProxy downtime Tuesday 11/29 from 7:30 am to 8:30 am
There will be a one hour downtime of the EZProxy server on Tuesday, November 29 between 7:30 am and 8:30 am.
Users will not be able to access electronic articles during this period.  The A-Z Databases listing will be available, but access will not.
MRU IR – DSpace downtime Tuesday 11/29 from 7:30 am to 8:30 am
There will be a one hour downtime of the MRU IR – DSpace on Tuesday, November 29 between 7:30 am and 8:30 am.
Users will not be able to access the MRU Institutional Repository.
Thank you for your patience.

Nov 29 5 to 6 pm – Library Catalogue Downtime

Library Catalogue downtime Tuesday 11/29 from 5:00 pm – 6:00 pm
The Library’s catalogue servers are being moved to a new location.  We anticipate that this will take one hour before service resumes.
Affected areas include:
  • Links to the Library’s Main Collection
  • Circulation, renewals, fines, and account information.  Please seek assistance at the Circulation Desk.
  • The classic Library Catalogue search options.
Use of the Library’s many other web resources: electronic database, subject guides, website and the Main Search box on the Library home page will not be affected by the outage.
Thank you for your patience.

Databases Down

Library databases are currently down from off campus access.

We are working to solve the problem and are very sorry for the inconvenience.

Fixed – Nov 10 @ 9 am

ILL from Wireless Network

Dec 1, 2016 – This issue has been resolved, thank you for your patience.

Patrons may experience issues with ILL forms timing out when accessing from the MRU wireless network.  Please feel free to visit the library to enter your ILL requests.  Sorry for the inconvenience we are working to resolve this issue.

Problems linking to resources from Library Search Tool

We are experiencing problems with the Search Tool on the library home page. After you search for an item, the links in the search results are generating a message saying: “The service is temporarily unavailable. Please try again later.”

The provider for this search tool is aware of the issue and is currently working to resolve it.

In the meantime, you can use the Library’s traditional catalogue to search for and link to electronic resources and catalogue items. You can also use the Journals by Title  search tool or the Database by Title search to find and link to journals and databases.

 

Proquest Down Sat & Sun

All PQ products will be down for maintenance from Saturday August 20th to Sunday August 21st. This will include all Proquest databases, ebrary, Pivot, Refworks and Intota.

We apologize for the inconvenience.