Service Interruptions

Problems linking to resources from Library Search Tool

We are experiencing problems with the Search Tool on the library home page. After you search for an item, the links in the search results are generating a message saying: “The service is temporarily unavailable. Please try again later.”

The provider for this search tool is aware of the issue and is currently working to resolve it.

In the meantime, you can use the Library’s traditional catalogue to search for and link to electronic resources and catalogue items. You can also use the Journals by Title  search tool or the Database by Title search to find and link to journals and databases.

 

Proquest Down Sat & Sun

All PQ products will be down for maintenance from Saturday August 20th to Sunday August 21st. This will include all Proquest databases, ebrary, Pivot, Refworks and Intota.

We apologize for the inconvenience.

Library Online Accounts Still Unavailable

Although the library catalogue is back online, our library systems upgrade will not be fully completed until Thursday, August 4th.

If you attempt to log into your library account with a valid barcode and last name, you will likely receive a message saying: “You may not have entered your barcode and name correctly.”

When the upgrade is complete, you will be able to login to your account as usual. Please watch this blog for further updates.

Thank you for your patience.

 

Library Account & Catalogue Maintenance Outage – Aug. 3rd to 4th

Our library system is being upgraded and we anticipate that the system will remain offline from approximately 8:30 a.m. on August 3rd until approximately 4:30 p.m. on August 4th. Services affected include:

  • browsing the traditional library catalogue
  • logging into your library account
  • placing holds
  • renewing materials

You can continue to use the search box on the Library home page to access online resources and databases and search for materials. You can also use our Advanced Search Tool. You will, however, be unable to check item availability in our Main Collection.

If you need to access your account and renew your materials remotely, please do so before the scheduled outage or wait until service has been restored. If you have concerns about accumulating fines, please contact the Library Circulation Desk at 403-440-6019.

Thank you for your patience as we endeavour to improve our services.

Brief Outage at 4:30 pm for Library Catalogue

The Library be restarting the servers for our Library catalogue at 4:30 p.m. today.  We anticipate that there will be a brief, less than 10 minute, outage before service resumes.

If you are attempting to use your Library Account to place holds or renew materials during the outage and receive an error message, please do not assume that the transaction has been completed. Wait 10 minutes and then log back into your account to confirm that the transaction succeeded.

Use of many of the Library’s other web resources, such as our electronic database, subject guides, website and the Discovery Search box on the Library home page will not be affected by the outage.

Thank you for your patience.

Redirecting links from Library search

2016-06-28 Update: The problem has been resolved and links are working as expected.

We are currently experiencing a problem where some links from a library search are redirecting to the Library homepage.  We are investigating this issue and attempting to resolve it.

In the meantime, if an item (ebook or article) has more than one link please try all the links. If there is only one link and it does not work, then you should be able to search for the title in the library’s traditional catalogue and link to it from there.

You may also search directly in your database of choice, the list of databases can be found here: http://libguides.mtroyal.ca/az.php

Thank you for your patience while we resolve this issue.

Error accessing resources off campus

Resolved June 27

You may experience an error when trying to access Library resources off campus.  We are working to resolve this issue. There are two things you can try to work around the problem:

  1. try a different browser
  2. remove the ‘s’ from the https in your URL and hit enter to reload the page
  3. clear your browser history to the beginning of time

Thanks for your patience.