IEEE intermittent access problems – Friday
IEEE will be experiencing intermittent service disruptions on Friday, Sept. 7, between 12.30 and 2.30 pm.
Third floor reading room closed
The Quiet Reading Room on the 3rd floor (EL3100) of the Library is currently closed to the public as maintenance is completed in this space. We encourage guests who need a quiet space to visit the other Quiet Reading Room on the second floor (EL2411).
ProQuest unavailable Saturday
ProQuest Ebook Central will be unavailable from 10 am – 3 pm on Saturday, Aug. 18. ProQuest databases (Research Library, CBCA) will be unavailable from 8 pm on Aug. 18 until 4 am on Aug. 19. The vendor is doing maintenance on their databases.
LibrarySearch Interruption—Sunday, August 5
LibrarySearch and account access may be unavailable to users during a maintenance period on Sunday, August 5. The update is scheduled to run from 11:00pm Sunday evening to 2:00am Monday morning. Thank you for your patience as we implement this improvement.
Saturday Chiller Maintenance
The chiller, which cools the Riddell Library and Learning Centre, will be turned off to accommodate a significant repair as of Friday afternoon. We anticipate the temperature in the Library will be warmer than usual throughout Saturday. The repair should be complete by Sunday and the building temperature will be back to normal by Monday morning. We appreciate your patience during this time.
Access to Databases
We are working to fix an issue users currently experience when using LibrarySearch—the Library’s main search box. Links to some full-text articles in LibrarySearch may not work. If you have trouble connecting to your article please use Databases A-Z, which will link you directly to each database and associated resources.
If you run into trouble, please feel welcome to request help in person at our service desk, by starting a chat or by emailing libref@mtroyal.ca for assistance.
Off-campus access problems
We are experiencing problems with some of our databases. Please contact Library staff if you are unable to access articles off-campus. You can email libref@mtroyal.ca, or send us a chat from the orange Ask Us button on the Library website.
Short outages of the Sharestream video server expected Friday June 22nd.
As we work to upgrade our services we may experience a few short outages of the Sharestream server. The outages should last no more than 10 minutes and happen around 4pm on Friday.
Mendeley PDFs missing for some users
Some users may experience difficulty accessing the PDFs from Mendeley desktop and web edition. The company is working to resolve the issues, however, you can follow the steps provided by Mendeley as an interim solution to retrieve your PDFs.
Intermittent problems with Dissertations & Theses
We are experiencing intermittent problems accessing ProQuest Dissertations & Theses. This has been reported, and will hopefully be fixed by ProQuest very soon. Thank you for your patience.